Operations and Supply Chain Management 10th Edition Test Bank

1. Introduction to Operations and Supply Chain Management
2. Quality Management
3. Statistical Process Control
4. Product Design
5. Service Design
6. Processes and Technology
7. Capacity and Facilities Design
8. Human Resources
9. Project Management

PART II: SUPPLY CHAIN MANAGEMENT

10. Supply Chain Management Strategy and Design
11. Global Supply Chain Procurement and Distribution
12. Forecasting
13. Inventory Management
14. Sales and Operations Planning
15. Resource Planning
16. Lean Systems
17. Scheduling

• NEW “Along the Supply Chain” Boxes, about 85 total, describe how real-world businesses gain a competitive advantage through operations and conclude with critical thinking questions that can be used for assignments and in-class or online discussions. 
• NEW exhibits in every chapter reflecting the latest versions of Excel, OM Tools, and Microsoft Project.  
• EXPANDED discussion in every chapter on the impact of “Sustainability” on operations and supply chain management.  The authors include examples of how “green practices” impact product service and design, supplier sourcing, manufacturing and delivery.   

• Global Operations: each chapter includes examples that touch on the impact of global operations and it affects supply chain management. 
• Services and Manufacturing:  This course strikes a balance between manufacturing and service operations and includes the examination of the health care service in virtually every chapter. 
• Balanced Qualitative and Quantitative Approach:  This course explains how successful operations managers manage, and how to use quantitative techniques and technology when applicable in a way that’s not overly complex or mathematically intimidating for students.  
• Focus on Sustainability:  Virtually every chapter includes discussion on the impact of Sustainability on operations and supply chain management and includes examples of how “green practices” impact product service and design, supplier sourcing, manufacturing and delivery.   
• Athletic Shoes Continuing Case:  this course focuses on a very competitive, fast-moving and challenging product group and the interesting and diverse industry that supports it.  Students will learn about innovative designs, contract manufacturing and low-tech manual labor operations, as well as next generation robotics and a global supply chain.